Junior Project Coordinator

We are looking for a Junior Project Coordinator to help manage and deliver field services for clients across the U.S. This role involves coordinating service requests, scheduling field technicians, tracking project progress, and ensuring the timely completion of small infrastructure deployments.

The ideal candidate is organized, detail-oriented, and able to manage multiple projects at once. You will work closely with service delivery and operations teams to ensure seamless execution of client requests.

RESPONSIBILITIES:

Service Request & Queue Management
• Manage and prioritize incoming service requests in the service queue
• Coordinate scheduling and dispatch of field technicians
• Track progress of service tickets from request through completion
• Ensure SLAs and client expectations are met

Field Services Coordination

Coordinate field services for client infrastructure work including:

Site decommissioning (equipment removal / cleanup)

Security camera deployments

Low voltage cabling and additional network drops

Hardware installations and swaps

Small infrastructure upgrades

Project Tracking & Reporting
• Maintain accurate status tracking for all open service requests
• Provide regular updates to internal teams and clients
• Monitor project timelines and ensure tasks are completed on schedule
• Identify risks or delays and escalate when necessary

Quoting & Documentation
• Prepare quotes for service work using Kaseya Quote Manager
• Assist with scoping and estimating small service requests
• Maintain documentation of work orders and project notes
• Ensure proper closure documentation is completed

QUALIFICATIONS:
• 1–3 years experience in project coordination, service coordination, or operations support
• Experience managing multiple service requests or small projects simultaneously
• Strong organizational and task management skills
• Excellent written and verbal communication
• Ability to work US business hours
• Comfortable working in a fast-paced, service delivery environment

Preferred Experience
• Experience working with IT infrastructure or field services
• Familiarity with low voltage, networking, or security camera deployments
• Experience with ticketing or service management systems
• Experience with quoting tools (Kaseya, PSA tools, or similar platforms)
• Background working with MSP or IT service providers

What Success Looks Like
• Service requests are organized, tracked, and delivered on time
• Field technicians are scheduled efficiently
• Quotes are prepared quickly and accurately
• Clients receive clear communication and updates
• Projects move smoothly from request → coordination → completion

Key Skills
• Project coordination
• Service request management
• Vendor and technician coordination
• Status reporting
• Quote preparation
• Client communication
• Attention to detail
• Time management

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

Work set-up: Remote

Work Hours: US Business Hours (Eastern / Central Time overlap required)