Customer Success & Support Specialist

We are looking for a Customer Support & Onboarding Specialist to join a fast-growing global SaaS team supporting dental clinics.

This is a remote role where you will deliver live product demos, onboard new customers, and provide day-to-day support via phone, chat, and Zoom—helping clients successfully adopt and use the platform. You will act as the main point of contact for customers, simplifying complex features, resolving issues, and ensuring a smooth, positive user experience.

Responsibilities

Deliver live product demos of our two dental software products (a payments/billing platform and a patient engagement platform) to prospects and new clinics via Zoom

Handle inbound phone and chat support calls from dental clinic staff, troubleshoot issues, and escalate technical bugs to the engineering team

Run onboarding sessions for new customers via Zoom: account setup, training walkthroughs, follow-up check-ins

Respond to support tickets via email and in-app chat within agreed SLAs

Maintain and update help documentation, FAQs, and demo scripts

Capture customer feedback and feature requests, log them for the product team

Build strong product knowledge across both applications so you can answer functional and workflow questions without escalation

Work Australian business hours (AEST) to align with customers

Qualifications

Excellent spoken and written English, near-native fluency, neutral accent, and a confident, friendly phone manner - this is the single most important requirement

Minimum 2-3 years experience in a SaaS customer support, customer success, onboarding, demos, or inside sales role

Proven experience taking inbound phone support calls from customers

Proven experience delivering live software demos over Zoom

Strong active listening and ability to explain software concepts in plain language

Confident and fluent on Zoom: screen sharing, presenting, handling Q&A live

Comfortable using support tools (e.g. ZohoDesk) and CRM platforms

Ability to learn two separate applications in depth and switch context between them

Reliable home internet and quiet environment suitable for phone and Zoom calls

Available to work Australian business hours (AEST)

Nice to have skills:

Background or qualifications in accounting, bookkeeping, finance, or any role involving strong numbers.

literacy - a significant advantage given one product is payments-focused

Experience supporting customers in the dental, healthcare, or allied health industry.

Prior experience working with Australian customers.

Why RecruitGo?

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Hours of Operation: 8:00 am - 6:00 PM (AEST) + 1 hour lunch break

Equipments: Company provided

Salary Package: Php 60,000 - Php 80,000

Sign-On-Bonus: Php 10,000 (Successful Hire)