IT Support - Level 2

We're looking for an IT Support Level 2 Specialist to provide technical support, troubleshoot IT issues, and assist users across multiple environments. The ideal candidate has experience with Microsoft technologies, strong problem-solving skills, and a customer-focused approach. This is a remote, project-based role in a fast-paced and collaborative environment.

Responsibilities

Provide Level 1 and 2 technical support/administration for multiple client environments

Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams

Periodic onsite visits to client sites

Provide continual improvement recommendations

Maintain accurate records and ensure documentation is up to date

Assist with senior project work from time to time.

Qualifications

Minimum of 3 years of experience in Level 2 IT Support or application support, preferably supporting cloud-based SaaS environments.

Experience in a Managed Service Provider (MSP) environment is highly preferred.
(MSP experience means supporting multiple external clients and handling varied IT environments using structured ticketing and SLA-based support.)

Experience with some of the following technologies:

Windows

Active Directory (AD)

Microsoft 365 / Office 365

Azure

Outlook / Exchange

Hyper-V

Intune

Backup & Disaster Recovery (DR)

Networking
(Not all are required; training will be provided.)

Experience using ticketing and monitoring tools.

Strong troubleshooting and advanced problem-solving skills.

Excellent communication skills (written and verbal) with strong client-facing experience.

Ability to multitask and manage competing priorities in a fast-paced environment.

Strong time management and organizational skills.

Team player with a proactive and flexible attitude.

Comfortable working in an environment with change and urgency.

Working knowledge of help desk systems, remote support tools, and IT databases.

English proficiency is required.

Must have a reliable remote work setup (laptop/computer and stable internet connection).

Why RecruitGo?

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Hours of Operation: 5 days per week, 8 hours per day, Mondays through Fridays from 8:00 AM to 5:00 PM PHT

Salary Package: Php 40,000 with 10% salary increase after 6 months probationary period based on performance.

Equipments: Candidate own equipment